Shipping & Returns

We recommend that you read our Shipping & Return policies before placing an order on our site. We strictly adhere to our Shipping & Return policies and we do not make exceptions to the policies.

Shipping Policy

Embellish FX ships orders from Orlando, Florida, the same day they are received as long as the order is placed by 2pm ET on weekdays and 12pm ET on Saturdays. We ship every day Monday through Saturday. Embellish FX is closed on every federal holiday, so if your order is placed on a federal holiday, it will ship on the next business day. We offer shipping services from USPS, UPS, and FedEx.

All orders over $75.00 will ship for free via our standard shipping, lowest cost option. We also offer certain products as Free Shipping items even when the price is below $75.00 and you can browse these items HERE. If your order qualifies for Free Shipping, that will be the default option presented to you at checkout. We will also present you with additional expedited shipping options (Priority Mail, 2nd Day, and Overnight) along with the price for each shipping option. Please note that while we provide approximate delivery dates at checkout, we provide these dates as a courtesy and we only guarantee delivery dates for 2nd Day and Overnight shipping services since only those services have guaranteed delivery dates from the shipping carrier.

Once your order is shipped, we will provide you with the tracking number and a link to track your package via email.

Shipping FAQ's

How much does shipping cost?

We offer free shipping on all orders of $75.00 or more, but we also offer many items that ship free even though they are priced less than $75.00. If your order is over $75.00 or contains one of our Free Shipping Items, then the order will ship via standard shipping for free.

If your order does not qualify for Free Shipping, then the shipping charge is based on the weight, dimensions, shipping address, and the shipping speed. You will be presented with all available shipping options and prices at checkout.

Do you offer Express/Expedited shipping?

Absolutely. We offer a variety of express and expedited shipping options from USPS Priority Mail all the way to Overnight Saturday Delivery options. We will present you with all available shipping options and speeds at checkout.

Do you ship internationally?

At this time, we do not offer international shipping directly, however, if you wish to purchase and receive your package internationally, we recommend using a forwarding service like ShipIto or SkyBox.

Please note that our prices do not reflect any customs fees or international shipping charges.

What happens if my package is returned to Embellish FX?

If the shipping carrier returns a package to us as undeliverable, unknown address, or refused, we will attempt to contact you to determine if you wish to have the package re-shipped to you. If you wish to have the package re-shipped, we will charge you for the postage to re-ship the package.

If we are not able to contact you, we will issue a refund for the order less the outbound shipping charge and a 20% restocking fee.

My package says it was delivered, but I did not receive it. What do I do?

If your package is marked as delivered by the carrier but you did not receive it, then we will work with you to report the missing mail. If the package was mailed via USPS, we will require you to open a Service Request with USPS using Step 1 at this link:

Start USPS Missing Mail Search

When prompted, the Shipper address is: 1530 E Silver Star Road, Ocoee, FL 34761. Once you submit the service request, USPS will provide you with a Service Request Number on screen and via email. Screenshot this information as we will need it to submit our service request with USPS as well.

Once you have this information, please email all relevant information to tim@embellishfx.com and he will advise on any additional steps.

For all UPS and FedEx delivery issues, please email tim@embellishfx.com with all relevant order and tracking information and he will advise on any steps needed to trace the package.

Once missing packages have been reported to the carrier and the carrier has responded with the outcome of their investigation, we will update you. If the package is confirmed as lost, missing, or mis-delivered, then we will either replace the order or refund the order in our sole discretion. If the carrier confirms that the package was delivered properly, then we will not be responsible for your package and we will not refund or replace the package.

What if my package is delivered late?

While we provide estimated delivery dates at checkout, we only guarantee the delivery dates for 2nd Day and Overnight shipping methods from UPS and FedEx. If you purchased one of these services and the package was delivered late, please contact tim@embellishfx.com with the details and he will work with you to resolve the issue.

If you chose Free Shipping, USPS Ground Advantage, USPS Priority Mail, or any service other than UPS/FedEx 2nd Day and Overnight service, then the delivery date is not guaranteed and we will not refund any shipping charges.

If time is of the essence for your order, then we always recommend that you upgrade to 2nd Day or Overnight shipping service.

Returns Policy

We understand that from time to time, products do not meet your needs and you need to return items. We want you to be completely satisfied with your purchase, so items may be returned in their unused, unopened, original condition with all original packaging and product inserts within 30 days of your order date (this applies both online and in store). Any used or opened products may not be returned. Makeup samples and clearance merchandise are not eligible for return or exchange. Outbound shipping charges are not refundable. If your purchase qualified for Free Shipping and you return it, our outbound shipping charges will be deducted from any refund. Return shipping charges are your responsibility and you may purchase your own postage or we can provide a prepaid shipping label to you. If you would like us to provide a shipping label, we will send you a link to pay for the return shipping charge. A restocking fee of up to 20% of the product price may be assessed on your return. To begin a return request, please contact us by clicking here and completing the contact form.

If you receive an incorrect product that we have shipped in error, we will provide you with a return label for the incorrect product and we will ship the correct product to you at no additional charge. To begin an incorrect product request, please contact us by clicking here and completing the contact form.

If you believe the product you received is defective or damaged, then please contact us using the link below with the details about the product and what is defective about the product. Please note that disliking a color or consistency of a makeup product is not a product defect, so we will not accept defective claims in these scenarios. Please keep all shipping containers and packaging as we may request photos of these items for your claim. To begin a defective or damaged product request, please contact us by clicking here and completing the contact form.

Once we authorize a return, your return package must be mailed within 5 business days for the return authorization to remain in effect. Any returns not shipped within the 5 day period may be refused in our sole discretion.

All return packages must be mailed to:

  • Embellish FX
  • PO Box 100
  • Ocoee, FL 34761

Please note that any unauthorized returns may be refused and if your return is refused we will give you the option to have the package returned to you at your cost. If we refuse your return and you do not provide postage to return the package to you, we will dispose of the package with no compensation to you.

Returns FAQ's

How soon will I receive my refund?

Once we receive your return, we typically inspect the items within 24-48 hours and process the return. If the return is in good condition, we process the refund immediately and you will see the refund in 3-5 business days depending on your card company's policy for posting refunds.

Can I exchange a product?

Yes, we accept unused, unopened, original condition items with all original product packaging and inserts to exchange for a different product. Depending on the prices of the items in your transaction, you may be responsible for any price increase and any shipping charges to ship the new item to you. To begin a product exchange, please contact us by clicking here and completing the contact form.

How do I send my return?

Please read through the return policy above to ensure that your item is eligible for a return. To begin a return request, please contact us by clicking here and completing the contact form.

Can I return used products?

We do not accept returns of used products. We do offer inexpensive samples on nearly all makeup items so that you can try a product before you buy it, so if you are unsure about a product or have never used it, we encourage you to request samples of the product since used products may not be returned. You can request samples by clicking here and completing the contact form with the product name and color that you would like to sample.

Can I return products In Store?

If you are in the Orlando area, you can return products in our retail store regardless of whether you purchased the item in store or online. Our retail store is located at 1530 E Silver Star Road, Ocoee, FL 34761.