Shipping & Returns
YOU SHOULD READ OUR SHIPPING & RETURNS POLICIES BEFORE PLACING AN ORDER ON OUR SITE. WE DO NOT MAKE EXCEPTIONS TO OUR SHIPPING & RETURNS POLICY.
Returns, Refunds and Exchanges Policy
If you would like to request a return or have received damaged items, your item must be in its original, unopened packaging to be returned or in the case of damaged items, you must retain all packaging materials as we may request photos of the items from you. In addition, all price tags and labels must still be attached to the item and if the item has our security seal, the seal must be unbroken. You must request a return or report damaged items within 3 days of delivery of your purchase and once a return is approved, it must be mailed to us within 3 days of the return authorization. In Store customers can refer to your receipt for the specific return policy for in store purchases. To request a return, please follow the instructions below:
- Please email email@example.com to request a return/refund and include all relevant details on the reason you are requesting a return/refund. We will reply with any additional instructions and conditions for the return request.
- After we reply, if we agree to consider your return request, you will need to ship your items to the address that we specify in our response to your return inquiry within 3 days. Please note that unless we have made an error in shipping you incorrect product, any return shipping costs will be solely your responsibility.
Some items cannot be returned due to the nature of the product. This includes Masks, Wigs, Legwear, Pantyhose, Costumes, Make-Up, FX Products, and Cosmetics. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee & Original Shipping Charges
All items are subject to a 20% restocking fee, this will be deducted from your refund. We do not refund the original shipping and handling that you paid on the order. If your original order qualified for Free Shipping and you return the items, we will deduct any shipping charges that we incurred to ship the items to you from the refund as well.
In some cases, for items that cannot be returned (see “Return Exceptions”) we will exchange the product or provide store credit for the item. Please contact firstname.lastname@example.org for questions regarding this policy.
In some cases, when orders are cancelled prior to shipping, we may assess a 2.6% payment processing fee prior to refunding the original payment. This fee generally applies to any order over $500.00 where the customer requests cancellation prior to shipping.
All orders are shipped the same day as long as the order has been placed by 2:00 pm Eastern Time Monday through Friday. In many cases, we also ship the same day on Saturdays, but we cannot guarantee same day shipping on weekend days.
In some cases, we may be out of stock on products, and in those cases, we will contact you within 24 hours of placing an order to inform you of the situation and to present any options that we have to fulfill your order. In most cases, we will offer to ship you the portion of your order that is in stock, and then ship the remaining items when they become available. In cases like this, we will not charge you additional shipping and handling for the second shipment.
Due to the high risk for online consumer and credit card fraud, we require that the order is being shipped to the billing address of the credit card used on your order. If you are requesting that we ship to a different address than the billing address, we will call you to verify the order to protect you and Embellish FX against fraud. In those cases, depending on when we are able to reach you for verification, your order may not ship on the same day.
We may also verify your order and credit card information by telephone with you if this is your first online order in our store. If you are a first time customer, please ensure that you have provided us with a good working telephone number and that your voicemail is setup. If we attempt to verify your order and we cannot reach you by e-mail or telephone, we will hold the order for 48 hours to wait for you to call or e-mail us back, and then we will cancel and refund the order.
If time is of the essence to you for your shipment, we recommend that you monitor your e-mail and telephone as we will not ship orders until they are verified. We also offer expedited shipping options and while they are more expensive, they are the only services where delivery dates can be guaranteed. THE ONLY SERVICES THAT HAVE GUARANTEED DELIVERY DATES ARE FEDEX AND UPS OVERNIGHT AND SECOND DAY SERVICES. IF YOU CHOOSE ANY OTHER SHIPPING SERVICE, OTHER THAN FEDEX OR UPS OVERNIGHT AND SECOND DAY SERVICES, WE DO NOT GUARANTEE THE DELIVERY DATE AND WE WILL NOT REFUND SHIPPING CHARGES.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using First Class USPS mail will not have tracking numbers. The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
For orders and items that qualify for free shipping, we will ship via the lowest cost method and we may change carriers at any time in our sole discretion. If your order is time sensitive, please choose a paid shipping method as Free Shipping methods are not guaranteed delivery date services.
As a courtesy, we show approximate delivery dates at checkout. We do not guarantee delivery dates for any shipping methods other than FedEx and UPS Overnight and Second Day services. All other Delivery Dates are estimates and are not guaranteed.
Please understand that we are not responsible for stolen packages once the carrier has delivered the item to your shipping address. If you are concerned with potential theft, we recommend that you request signature confirmation on your delivery method by emailing us at email@example.com. Please note that there are additional charges for signature confirmation and we will contact you for payment of those charges if you request signature confirmation for your order.
If you place an order with us and the package is refused at delivery or returned to us for any reason, we will cancel your order and refund your purchase price less any shipping charges that we have incurred to ship the item to you as well as the restocking fee listed on this page.
In Store Pickup
We offer In Store Pickup as an option on our website. In Store Pickup is available during our regular store hours. In Store Pickup orders are usually ready for pickup within 30 minutes of an order being placed. Once an order is ready for pickup, you will receive an email indicating that your order is "Awaiting Pickup". If you would like to contact us, please reach out to firstname.lastname@example.org or call 407-251-7110 and we would be happy to confirm your order status for you.